Choi immigrated to the United States from Korea about 10 years ago. She is now 46 years old. When asked what she does when in need of translation assistance, she replied,
Usually, I go to my son. His English is much better because he went to school here. Whenever I need to call the company to claim my money – because they do that a lot, they make all sorts of mistakes – I make my son do it. When he was younger, I used to call and ask for Korean translator, but they don’t help much and it’s easier to get my son to talk to them directly.”
