ITF Post: Troubleshooting Embedding a Social Explorer Map

If you’re having trouble viewing your Social Explorer map to the eportfolio site after adding the shortcode to your post (instructions here), below the cut are instructions and a short video of my screen recording following those instructions.

If you’ve added the Social Explorer map to the body of your post, and it’s not appearing after you click “publish,” then most likely there’s a problem with either Adobe Flash and/or the site scripts.  If you’re still having trouble after following these steps, please let me know ASAP along with a screenshot of your issue to help identify the exact cause.

Troubleshooting: Embedding a Social Explorer Map

  1. Make sure you’re using the latest version of your internet browser. If you’re using Chrome > File > About Google Chrome.
  2. After adding the shortcode to your post, view the post from the front end (published and what visitors to the site see).
  3. At the right end of the URL/search bar, find the little shield and click on it.
  4. From the dropdown menu that appears from clicking the shield:  “Load unsafe scripts” > Done
  5. The page should refresh so the map appears.


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