Disclaimer: The names in this article have been changed at the request of the interview subject.
On Thursdays through Saturdays, Emma stands with a smile behind the counter at a restaurant on Avenue M. She greets those who come off the street into the somewhat small building and gently guides them to their seats, handing them the large menus and letting them know to not hesitate to ask for anything. She answers the phone with fluid efficiency and a professional air, and examines seating charts with a practiced eye. She is the first impression guests make of the restaurant, and she is a friendly one.
Continue reading Presentation and Aspiration: A Hostess’ Job
